News

I am a Passenger Service Agent with American Airlines’ subsidiary Piedmont at Charlotte Douglas International Airport. I’m writing this article on behalf of the whole leadership team at Local 3645 about an issue that affects every passenger service employee—our safety at work.
In memory of Piedmont agent Kendrick Hudson, who died in a preventable workplace accident, CWA is launching a survey to document hazards as part of our fight for safer working conditions. Please help by taking the survey.
In November Piedmont agents gathered for a major Leadership Training event in Charlotte, North Carolina. They held mock hearings and learned all the practical details they will need to help fellow agents navigate grievances and other problems at work.
Serious safety concerns, including rushed inspections, high stress, and dangerous time pressures are among the issues cited in a new report on conditions for Envoy passenger service agents.
On October 3, 2018, the Senate overwhelmingly passed a Federal Aviation Administration (FAA) Reauthorization bill that included critical protections from assault for passenger service agents. The bill also included a long-needed increase in the minimum rest period for flight attendants.
Piedmont passenger service agents ratified a new contract last November. The road to an agreement wasn’t easy, but we can be proud of the solidarity we built among agents throughout the process. I’d like to share some of our lessons learned along the way.
Our new collective bargaining agreement was signed on November 5th and raises went into effect on the date. Raises and lump sum bonuses will be reflected in our November 23 paychecks.
We have just received the election results from BallotPoint, the independent company that oversaw the voting process. We are pleased to report that the Tentative Agreement between our union and Piedmont has been ratified.
On Monday, October 15, BallotPoint—the independent company that oversees the voting—mailed voting instructions, including a personal identification number (PIN), to members in good standing. Time to vote!
On Wednesday, October 3, 2018, the Senate overwhelmingly passed an FAA Reauthorization bill that included critical protections from assault for passenger service agents. The bill also included a long-needed increase in the minimum rest period for flight attendants.

Check out the recording from the TA Town Hall Call on September 20, 2018.