News

Generally, if you take a leave or a reduction in hours as a result of the current economic downturn, you will be eligible for unemployment insurance benefits. These benefits vary by state. There's a new Q and A available with updated information about these benefits.
The AFL-CIO has produced a valuable, searchable tool for finding resources, benefits, and information for workers affected by the COVID-19 crisis. This includes details about unemployment benefits in each state. We're sharing that and other new resources with members.
The grants for the airline industry in the Coronavirus relief act are supposed to fund paychecks and benefits for two million hourly workers, including passenger service agents and reservations agents. Let's make sure that happens.
In November Piedmont agents gathered for a major Leadership Training event in Charlotte, North Carolina. They held mock hearings and learned all the practical details they will need to help fellow agents navigate grievances and other problems at work.
In September 2019, AFA-CWA President Sara Nelson spoke on the topic of assaults on passenger service agents before a U.S. House of Representatives Committee on Transportation and Infrastructure Subcommittee on Aviation.
Thousands of Flight Attendants at Delta Air Lines are fighting to join our CWA family by becoming members of AFA-CWA. As passenger service agent members of CWA, we support Delta flight attendants in their fight for a voice on the job.

CWA passenger service agents worked hard last year to get language included in the FAA Reauthorization Act to protect agents from assault. The language included in the act ensures that airlines will develop clear procedures for reporting verbal and physical abuse of agents, will immediately notify law enforcement, and will stop passengers involved in violent incidents from proceeding onto aircraft before law enforcement has assessed the situation.

In June 2019 CWA Next Generation and District 3 co-sponsored a new training targeted to the needs of young union members. The participants included two passenger service agents, Jasiman Turner (Piedmont, CLT) and Richard Sanjuan (AA, MIA).
Tragedy visited our CWA Agents family on Sunday, August 11, when passenger service agent Kendrick Darrell Hudson died on the job at Charlotte Douglas International airport. Agents honored his memory at a vigil on August 18.
Piedmont members in Local 13301 are getting motivated to lead, participating in steward training, and mobilizing for political action as never before. We need every single member to become involved with positive thoughts and actions.
As of January 1, 2019, new protections from assault went into effect for passenger service agents across the country. Since January, we have been meeting with American Airlines to determine exactly how we will implement tools and policies to make the assault protections a reality at all our airports.