News

I am a Passenger Service Agent with American Airlines’ subsidiary Piedmont at Charlotte Douglas International Airport. I’m writing this article on behalf of the whole leadership team at Local 3645 about an issue that affects every passenger service employee—our safety at work.
In memory of Piedmont agent Kendrick Hudson, who died in a preventable workplace accident, CWA is launching a survey to document hazards as part of our fight for safer working conditions. Please help by taking the survey.
In November Piedmont agents gathered for a major Leadership Training event in Charlotte, North Carolina. They held mock hearings and learned all the practical details they will need to help fellow agents navigate grievances and other problems at work.
We’ve been asking Envoy and Piedmont agents to share their stories about the challenges they face at work. Read what's at stake in their own words.
Over 80 members of Congress sent a letter to American Airlines CEO Doug Parker on February 8 urging him to “conclude your collective bargaining negotiations and ensure that all of your employees can earn a living wage.”
On Martin Luther King, Jr. Day, almost 200 workers joined in solidarity at Sky Harbor airport in Phoenix, Arizona, to demand a fair contract for all passenger service agents who work for American Airlines under the company’s Piedmont and Envoy subsidiaries.
While CWA is pleased that American is paying employees a one-time $1,000 bonus, it falls short of the permanent wage increase that working families were promised as part of the Republican corporate tax cut.
On Sunday, November 26, Piedmont passenger service employees--members of CWA Local 3645--turned Charlotte Douglas International Airport into the site of a major mobilization for Fair Wages, Fair Treatment, and a Fair Contract.
Our CWA bargaining team met with the company’s bargaining team from November 7-9 and continued working toward a fair and equitable contract. Talks and proposals were focused on economics for all three days.
We are continuing to fight for more powerful protections for passenger service agents who face verbal and physical abuse on the job. This fall we're advocating on Capitol Hill for key protections and procedures our agents need and deserve.
What's at stake at the Envoy bargaining table? Sheryl Bachman started working for American Airlines in 1985 and now works for Envoy. "We're working at a bare bones level, and that can't be right."