News

CWA passenger service agents worked hard last year to get language included in the FAA Reauthorization Act to protect agents from assault.

In June 2019 CWA Next Generation and District 3 co-sponsored a new training targeted to the needs of young union members. The participants included two passenger service agents, Jasiman Turner (Piedmont, CLT) and Richard Sanjuan (AA, MIA).
Tragedy visited our CWA Agents family on Sunday, August 11, when passenger service agent Kendrick Darrell Hudson died on the job at Charlotte Douglas International airport. Agents honored his memory at a vigil on August 18.
There are CWA members from American, Envoy, United, AT&T, and Verizon, just to name a few, in the affected areas. CWA President Chris Shelton says: "CWA families need our help now."
We need your help to make sure every CWA member at Piedmont receives their correct uniform allowance. We'd like Piedmont agents to take a short survey about uniforms to help us gather data.
The CWA bargaining team met on August 14 in Harrisburg, Pennsylvania, to work on counter proposals we received from the company during our last round of bargaining. We also worked on our economic package.
The CWA bargaining team met on July 17 in Harrisburg, Pennsylvania, to work on counter proposals we received from the company during our last round of bargaining.
The CWA-backed U.S. Call Center Worker and Consumer Protection Act saw positive momentum as a result of our collective efforts. To date, we’ve collected more than 26,000 petition signatures in person and online. If you haven’t signed your name yet, you can still add it
With the arrival of the summer travel season, planes are now more crowded, weather is more unpredictable, and passengers are taking out their frustrations on agents.
During meetings with the company on May 17 and 18, a total of 13 proposals and counter proposals passed between the bargaining committees. We reached Tentative Agreements on Article 6, Hours of Service and Article 14, Leaves of Absence.
The escalating problem of Passenger Service representatives being assaulted on the job by passengers is one that CWA is working overtime to address, with the goal of protecting all our agents from harm.