News

I am a Passenger Service Agent with American Airlines’ subsidiary Piedmont at Charlotte Douglas International Airport. I’m writing this article on behalf of the whole leadership team at Local 3645 about an issue that affects every passenger service employee—our safety at work.
In memory of Piedmont agent Kendrick Hudson, who died in a preventable workplace accident, CWA is launching a survey to document hazards as part of our fight for safer working conditions. Please help by taking the survey.
In November Piedmont agents gathered for a major Leadership Training event in Charlotte, North Carolina. They held mock hearings and learned all the practical details they will need to help fellow agents navigate grievances and other problems at work.
The CWA bargaining team met on July 17 in Harrisburg, Pennsylvania, to work on counter proposals we received from the company during our last round of bargaining.
The CWA-backed U.S. Call Center Worker and Consumer Protection Act saw positive momentum as a result of our collective efforts. To date, we’ve collected more than 26,000 petition signatures in person and online. If you haven’t signed your name yet, you can still add it
With the arrival of the summer travel season, planes are now more crowded, weather is more unpredictable, and passengers are taking out their frustrations on agents.
During meetings with the company on May 17 and 18, a total of 13 proposals and counter proposals passed between the bargaining committees. We reached Tentative Agreements on Article 6, Hours of Service and Article 14, Leaves of Absence.
The escalating problem of Passenger Service representatives being assaulted on the job by passengers is one that CWA is working overtime to address, with the goal of protecting all our agents from harm.
On April 19 and 20, the CWA Bargaining Team met with the company to continue working toward a fair and equitable contract. Over two days of meetings a total of 17 proposals and counters passed between the two sides.
Your Piedmont Bargaining Team will be hosting a Town Hall Call April 19th at 8 PM EST. Please join us to hear the latest news from the bargaining table.
The Piedmont Bargaining Team is in negotiations for a new contract. Please join us at 8 pm EST on April 19th for a Telephone Town Hall to hear what's at stake and how you can get involved. Register before Noon EST April 19!