News

Serious safety concerns, including rushed inspections, high stress, and dangerous time pressures are among the issues cited in a new report on conditions for Envoy passenger service agents.
Our new collective bargaining agreement was signed on November 5th and raises went into effect on the date. Raises and lump sum bonuses will be reflected in our November 23 paychecks.
We have just received the election results from BallotPoint, the independent company that oversaw the voting process. We are pleased to report that the Tentative Agreement between our union and Piedmont has been ratified.
There are CWA members from American, Envoy, United, AT&T, and Verizon, just to name a few, in the affected areas. CWA President Chris Shelton says: "CWA families need our help now."
We need your help to make sure every CWA member at Piedmont receives their correct uniform allowance. We'd like Piedmont agents to take a short survey about uniforms to help us gather data.
The CWA bargaining team met on August 14 in Harrisburg, Pennsylvania, to work on counter proposals we received from the company during our last round of bargaining. We also worked on our economic package.
The CWA bargaining team met on July 17 in Harrisburg, Pennsylvania, to work on counter proposals we received from the company during our last round of bargaining.
The CWA-backed U.S. Call Center Worker and Consumer Protection Act saw positive momentum as a result of our collective efforts. To date, we’ve collected more than 26,000 petition signatures in person and online. If you haven’t signed your name yet, you can still add it
With the arrival of the summer travel season, planes are now more crowded, weather is more unpredictable, and passengers are taking out their frustrations on agents.
During meetings with the company on May 17 and 18, a total of 13 proposals and counter proposals passed between the bargaining committees. We reached Tentative Agreements on Article 6, Hours of Service and Article 14, Leaves of Absence.
The escalating problem of Passenger Service representatives being assaulted on the job by passengers is one that CWA is working overtime to address, with the goal of protecting all our agents from harm.