News

Serious safety concerns, including rushed inspections, high stress, and dangerous time pressures are among the issues cited in a new report on conditions for Envoy passenger service agents.
Our new collective bargaining agreement was signed on November 5th and raises went into effect on the date. Raises and lump sum bonuses will be reflected in our November 23 paychecks.
We have just received the election results from BallotPoint, the independent company that oversaw the voting process. We are pleased to report that the Tentative Agreement between our union and Piedmont has been ratified.
The Piedmont bargaining team is back at the negotiating table this week in Harrisburg, Pennsylvania. The team is submitting a comprehensive proposal to the company. Sign up for updates via text!
“I’m thrilled that we’re now under the same protective umbrella as other airline employees. We’re on the front line: when passengers get mad we hear about it first. It’s a great victory. It looks like all of our work paid off. United action really works.” —DeAnna Davis, Envoy, BPT
Justice Department confirmed that passenger service agents are, in fact, covered by legislation adopted in 2002 that set significant penalties and jail time for anyone who "interferes with airport and airline personnel who have security duties."
Bargaining begins later this year for Piedmont agents. As we draw closer to bargaining, mobilizing could not be more important.
Since June, CWA members have collected more than 1,500 signatures on a petition demanding that Congress pass a national standard protecting airport customer service agents from what is commonly known as “airport rage.”
Piedmont agents have been busy throughout May and June signing mobilization cards. Agents are joining committees and signing on to be part of the mobilization effort that is rolling out this summer in anticipation of bargaining later this year.
As we approach the start of contract bargaining later this year, it’s more important than ever that every member get involved. The stakes could not be higher. We’ll be fighting for fair wages and better working conditions for every Piedmont agent.