Piedmont Airlines Passenger Service Professionals

Latest News

In response to the problem of airline passenger violence, on April 6, Senator Jack Reed (D-RI) and U.S. Representative Eric Swalwell (D-CA) introduced the Protection from Abusive Passengers Act in both houses of Congress.
CWA airline agents from Local 3645 in Charlotte joined union brothers and sisters from SEIU for the National Airport Workers Day of Action. The agents rallied to demand respect, higher pay, and safety on the job—including protection from assault by unruly passengers.

Recent News

In Miami, Local 3146 Envoy passenger service agents and wheelchair attendants are on the front lines of customer service each and every day, but excessive overtime is a major challenge as flight schedules return to pre-pandemic levels. Local 3146 President James McKnight shares details about the situation at MIA.
We demanded stricter enforcement of laws meant to protect airport workers and the Department of Justice has responded, but federal law enforcement is still not doing enough.
Although many Americans are stumbling toward more normal school and work situations as COVID-19 infections decline, mandatory overtime and rude customers are still creating stress for most airline agents, including those in reservations.
CWA has joined other transportation unions representing tens of thousands of airline workers across the United States, in demanding that the U.S. government protect airline agents from assaults, including prosecuting abusive passengers under applicable federal law.