Piedmont Airlines Passenger Service Professionals

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I am a Passenger Service Agent with American Airlines’ subsidiary Piedmont at Charlotte Douglas International Airport. I’m writing this article on behalf of the whole leadership team at Local 3645 about an issue that affects every passenger service employee—our safety at work.
In memory of Piedmont agent Kendrick Hudson, who died in a preventable workplace accident, CWA is launching a survey to document hazards as part of our fight for safer working conditions. Please help by taking the survey.

Recent News

In November Piedmont agents gathered for a major Leadership Training event in Charlotte, North Carolina. They held mock hearings and learned all the practical details they will need to help fellow agents navigate grievances and other problems at work.
In September 2019, AFA-CWA President Sara Nelson spoke on the topic of assaults on passenger service agents before a U.S. House of Representatives Committee on Transportation and Infrastructure Subcommittee on Aviation.
Thousands of Flight Attendants at Delta Air Lines are fighting to join our CWA family by becoming members of AFA-CWA. As passenger service agent members of CWA, we support Delta flight attendants in their fight for a voice on the job.

CWA passenger service agents worked hard last year to get language included in the FAA Reauthorization Act to protect agents from assault. The language included in the act ensures that airlines will develop clear procedures for reporting verbal and physical abuse of agents, will immediately notify law enforcement, and will stop passengers involved in violent incidents from proceeding onto aircraft before law enforcement has assessed the situation.