News

I am a Passenger Service Agent with American Airlines’ subsidiary Piedmont at Charlotte Douglas International Airport. I’m writing this article on behalf of the whole leadership team at Local 3645 about an issue that affects every passenger service employee—our safety at work.
In memory of Piedmont agent Kendrick Hudson, who died in a preventable workplace accident, CWA is launching a survey to document hazards as part of our fight for safer working conditions. Please help by taking the survey.
In November Piedmont agents gathered for a major Leadership Training event in Charlotte, North Carolina. They held mock hearings and learned all the practical details they will need to help fellow agents navigate grievances and other problems at work.
Bargaining begins later this year for Piedmont agents. As we draw closer to bargaining, mobilizing could not be more important.
Since June, CWA members have collected more than 1,500 signatures on a petition demanding that Congress pass a national standard protecting airport customer service agents from what is commonly known as “airport rage.”
Piedmont agents have been busy throughout May and June signing mobilization cards. Agents are joining committees and signing on to be part of the mobilization effort that is rolling out this summer in anticipation of bargaining later this year.
As we approach the start of contract bargaining later this year, it’s more important than ever that every member get involved. The stakes could not be higher. We’ll be fighting for fair wages and better working conditions for every Piedmont agent.